About 2 weeks before September 13, Liberty Bank began an add campaign for a 3.5%
interest rate 30 year fixed mortgage. This was offer was available for houses being
purchased in Wethersfield, at their new branch at 171 Silas Deane Highway. They would
provide $3.5 million for these mortgages on Saturday, September 13th.

On Wednesday, September 10, I called Liberty’s branch at 171 Silas Deane Highway, and
spoke with their loan officer, Deborah K. Miller (Office: 860-613-3710 Email:
dmiller@liberty-bank.com) to ask about this mortgage, and the logistics to apply for it.

I specifically asked her about standing in line to wait for the mortgage, and asked if I
could arrive at 8:00 AM on Friday, September 12th, to be certain that I would arrive early
enough be able to get a mortgage in this offer. Ms. Miller told me, “No. We will not allow
anyone to arrive and line up before 7:00 PM on September 12th. We will have police here,
and they will be instructed to remove anyone that arrives before 7:00 PM. Don’t come down
before 7:00 PM.”

As instructed by Ms. Miller, the LEAD authorized agent of Liberty Bank, I arrived at Liberty
Bank at 7:00 PM on September 12th.

There were already 19 people in line at this time, in the next parking lot to the south of
Liberty Bank. Ms. Miller and several other bank employees instructed me to park in that
lot, and wait in the line already formed there. This lot belongs to Century 21.

I found out from the others already in line that they had lined up starting at 7:00 AM
(NOT PM) that morning. No one told them to leave. Had I arrived at 8:00 AM, as I had
planned, I would have been second or third in line. Because I followed Ms. Millers’
instructions, I was now 20th in line.

At 8:00 PM, Ms. Miller and the other bank employees instructed the line that they could
now line up at the door of the branch, and helped everyone move, in order, from the parking
lot next door, over to the door of the bank.

I, and other people at the rear of the line asked Ms. Miller and some of the other bank
employees if it was worthwhile to wait in line, as there were so many people, and such a
limited amount of money. They all smiled, and said, “I wouldn’t leave if I were you – You
won’t be disappointed!” Based on this assurance, we all then waited in line overnight for
11 hours. During this time, I found that the others at the rear of the line with me had also
been instructed by Ms. Miller NOT to arrive before 7:00 PM.

Liberty Bank took all our information, and then informed those of us at the rear of the
line that they would get back to us – And again, I was told that I would not be disappointed.

Well Liberty did get back to me. They emailed me an offer for a loan at 5.75%, the current going
rate, not 3.5%. Well – I was very, VERY disappointed. I already had 5.75 from Norcom Mortgage.
I came to Liberty bank exclusively for the 3.5% rate.

Liberty Bank told me that no one would be allowed arrive and to line up until 7:00 PM, but then
allowed, recognized, and used the line that they instructed to form beginning, at 7:00 AM. No
matter how much they claim that they did not authorize, recognize, and use this line, they still
did.

And I believe that their telling me to stay, taking my information, and then offering a much higher
rate is bait and switch, and is illegal.

Of the roughly 11 mortgages that Liberty issued at that 3.5% rate, 5 of these were to houses
sold by Century 21 agents. These people were in line in front of everyone else. They
weren’t told not to come till 7:00 PM. This seems unethical at the very best.

It appears to be more than a coincidence that that many people with Century 21 agents would
not have been weeded out by being told NOT come until 7:00 PM, when so many other
people who did not have Century 21 agents WERE told not to come till 7:00 PM.

So really, there weren’t any hidden strings attached or anything?

Closing at the end of this month. Can’t wait!