Good or Bad: Accessing it All Under One Account?

October 17th, 2009 | 8:37 am | Posted in Finance, Mortgage, Rants | 2 Comments »

With as much disdain as I have for CountryWide, you’d think that I’d be thrilled to see the note that they’re currently displaying on their website:

So long Countrywide.com...

Yeah, it brings me some satisfaction that their name will no longer exist (though their business practices won’t change a bit). I’ll admit that much.

So long — good riddance.

But this message also brings me a little bit of anxiety. Back when Bank of America took over MBNA, MBNA’s old site had a message very similar to this — so when the day came that I had to pay my credit card bills on Bank of America’s website, it wouldn’t let me log in — even though they’d said it would be a seamless transition.

The problem?

Yep, I’m one of those people that uses the same username for ALL of my accounts. The passwords vary but the user name is always the same.

Yeah, yeah, don’t give me that identity theft lecture…

Seriously, accounts that I’d had with 5 different institutions are now all under the same umbrella — that’s an identity theft risk in and of itself, no?

Anyway, at the time. I couldn’t use my MBNA user name to log in to Bank of America’s website because I already had a checking account with Bank of America using that exact same user name.

See the problem?

Same thing happened a few years later when BoA combined their Business site with the Personal site — I’d log in and see my checking account, my BoA credit card, a couple of MBNA credit card accounts, but no sign of the business account.

Both times, the issue resolved itself after a couple of months and a few *very* confusing phone calls.

“Thank you for calling Bank of America. Account number, please?”

“Um, Jenny Jenny 867-5309.”

“Okay, sir, you should be able to log in — I have that as a valid account number.”

“Nope, still not working, when I log in, I can’t see that account, just my other accounts.”

“Well, sir, you need to use the login information you used while you were with MBNA to access that account.”

“I can’t — it’s the same as the login information I’ve been using for Bank of America.”

Thankfully, I’ve never encountered a rude BoA customer service person on the phone. Not once. They haven’t always been able to help, but they’re not jerks about it either.

So I guess that on November 9th, we’ll see what happens over on bankofamerica.com. I’ll either be able to see just my mortgage account or everything but. I’m not too worried about it — I just find it annoying.

Oh yeah, and you know what’s really lame? Even though *everything* is Bank of America now, I still can’t make same day payments or transfers between accounts. Sometimes it *still* takes three days…

What’s up with that?

2 Responses to “Good or Bad: Accessing it All Under One Account?”

  1. [...] Good or Bad: Accessing it All Under One Account [...]

  2. Looks like I pulled out just in time. I closed yesterday on a 15 year w/o pmi or escrow (and a 2% lower rate to boot). I received three laughable refinance offers in the past week from BofA. Coincidence? Dunno…

    Good news is it looks like you’re almost a full month ahead. That should give you some breathing room if your account gets lost in the matrix.

    Dustin

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