Since the launch of your recent Smurf Happy Meal promotion, my family has visited McDonald’s restaurants in Indiana, Ohio, Pennsylvania, and Connecticut on ten occasions in search of a Smurf happy meal toy for our toddler aged children.
This specific promotion is what lead us to choose McDonald’s over other eateries and, as a result, spend well in excess of $100 with your company.
From these ten visits, though, only once has the location actually had a Smurf toy in stock to include in our Happy Meal.
One out of ten visits — a location in Pennsylvania being the “winner”.
That isn’t acceptable.
Problem is, we don’t want any more Return of the Jedi finger skateboards or leftover Disney movie promotions from over a year ago.
There are Smurfs adorning your windows, drive-thru menus, and Happy Meal boxes — but no toys. What gives?
I won’t even go into the quality of the food or service at a couple of the locations we visited.
Okay, I will.
Your Bethel, Connecticut location needs an entirely new staff.
You might actually want to consider bulldozing the entire building and just start over.
Yeah, it’s that bad.
Oh, and if it’s not too much to ask — please bring back your Chicken Fajitas. I miss them.