Customer Service, or Lack Thereof…

Customer Service, or Lack Thereof…

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Customer Service certainly isn’t what it used to be…Still awaiting an online response from Countrywide regarding my PMI situation.

Their website claims a 1-2 business day response time because they need to individually research each inquiry or some such nonsense.

Thing is, my first inquiry was on July 16.

Not even including that specific day, it’s now been 3+ business days.

I just submitted another long-winded and slightly more obnoxious inquiry with essentially the same question, “Will you drop my PMI at 78% like you’re supposed to?”

I’m almost to the point where I’ll pick up the phone, but chances are, that won’t result in a real solid answer either.

I’m pretty familiar with how call centers operate and, sadly, I’m already quite aware that my inquiry is not a question that level one support will be able to answer.

Level two (or three) will likely just tell me what I want to hear just to get me off the phone and out of their ear.

That’s probably why I haven’t received any answer at all online. Ignore the customer — they’ll go away on their own eventually…

Customer service is truly wonderful these days…


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