So Countrywide responds late last night to my inquiry in a timely fashion:
Thank you for your recent Internet inquiry addressed to the Customer Service Department.
Our initial research shows that we can best resolve this inquiry for you by speaking with you in person. We appreciate that you have initiated this inquiry electronically but to ensure that we can fully resolve your concern. We ask that you contact PMI Department on the contact number provided on the letter or at 800-669-9092. On behalf of Customer Service, we would like to apologize for any inconvenience this might cause you.
Thank you for communicating with us electronically; we appreciate the opportunity to be of assistance.
Hmph! They dodged my question again…
The good news is that it appears that this most recent response was written by an actual human being — with the typo where a comma should be instead of a period.
And since when it the word “internet” worthy of capitalization? Whatever…
What’s upsetting is that I don’t want to call them. I want their response in writing, either online or through the mail. In my experience, he said/she said claims never get very far.
It’s also very frustrating because I don’t believe that there’s anything to discuss anyway…
Over 22% equity means no PMI. By law, cancellation is to be automatic.
Where’s the problem?
I’ll make the call later today.