Countrywide Non-Responders

A couple of months ago when I submitted an online customer service inquiry to Countrywide, it went without response until I submitted the request a second time.

Seems history repeats itself.

It’s been 10 days since my last submission. They claim on the website that it may take 1-2 days to respond.

Obviously, they’re late.

With that, I’ve just submitted my last inquiry again:

Hello, I’ve called customer service twice and spoken to three people this past week, all of which have been unable to answer my questions:

1. Does Countrywide acknowledge the Homeowners Protection Act in regards to the automatic cancellation of PMI?

2. At what point will the PMI on my account be automatically cancelled? I’d like a specific date please.

Please answer these two questions for me.

Now to sit and wait some more…