Countrywide Non-Responders

    3 2001

    Countrywide has terrible customer service…A couple of months ago when I submitted an online customer service inquiry to Countrywide, it went without response until I submitted the request a second time.

    Seems history repeats itself.

    It’s been 10 days since my last submission. They claim on the website that it may take 1-2 days to respond.

    Obviously, they’re late.

    With that, I’ve just submitted my last inquiry again:

    Hello, I’ve called customer service twice and spoken to three people this past week, all of which have been unable to answer my questions:

    1. Does Countrywide acknowledge the Homeowners Protection Act in regards to the automatic cancellation of PMI?

    2. At what point will the PMI on my account be automatically cancelled? I’d like a specific date please.

    Please answer these two questions for me.

    Now to sit and wait some more…

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